When the drive is damaged physically.

One of the most common reasons for data loss is physical damage. A simple manufacturing defect, or external influences such as shock, dust or power surges may cause internal damage. Anti-static discharge or ESD is also another common cause of failure. Physical damage will inevitably require the help of a data recovery expert. Unless you have a clean room and donor parts, any attempts to recover the data yourself will almost certainly render the data unrecoverable. A data recovery expert will assess the damage to your media before they can determine what parts of it may need to be replaced in order to have the drive working again. Often the expert will use a duplicate hard disk drive of the same make and model to replace damaged parts. Reputable experts will provide a file listing of files and quote for the recovery beforehand.

When the operating system fails.

Luckily if your operating system fails, it means that nothing is wrong with the hard drive itself. The data areas are usually safe, therefore your chances of a full recovery are high. All the expert needs to do is to copy the data from your hard drive to a new one. This can be easier said than done, so take advice. If you are not familiar with hard drives and data structures, don’t risk your valuable information.

When it dies of old age.

As hard drives grow old they experience unpredictable failures. All hard drives will fail at some point, but you will never know when. The mechanical parts of a hard drive will wear down over time and the media surface degrade. Eventually this will cause the drive to crash. Hard drives are becoming increasingly more reliable, but always read the manufacturers ‘mean time before failure’ or MTBF. This is normally calculated in hours and when this has expired, it might be time to upgrade.

If it catches a virus.

Computer viruses can be extremely malicious and damaging to your computer, whilst ransom-ware can be expensive if you fall victim. It is not only recommended but necessary to have a decent anti-virus program installed on your computer. Many users forget that malware doesn’t always present itself as a virus. So anti-malware software such as Malware bytes should also be considered essential. Some viruses will quickly spread around your computer and onto any networks your computer is connected to. So even if you have a mapped backup, catch any malware quickly before it spreads. Make sure you are extremely careful when downloading files and applications online, ensuring they are from safe sources, and don’t open any files emailed to you from an unknown source.

When you accidentally delete or overwrite data.

Manually overwriting data or accidentally deleting it is a common story. Many people will often think their data is already saved somewhere else and will delete the files. While data being overwritten is usually an accident, it is often intentionally done. In criminal and forensic circumstances data may be intentionally erased in an attempt to cover up the tracks of illegal activities, meaning forensic experts may be hired to perform data recovery for the hidden data. Unfortunately, it can be difficult and sometimes impossible to recover data that has been overwritten.

The best way to avoid data loss, is by simply backing up your valuable files on external hard drives or making use of cloud services. If you choose to back up your data, make sure to store it in a safe and secure location away from your computer. This will ensure any damage such as flood, fire or theft will not affect your backed up files. Also make sure that you are saving whole copies of the original files and remember to back up regularly.

There’s quite a buzz about Hosted Desktop Services (HDS) these days and for many businesses it makes a lot of sense. Maybe it doesn’t initially look so great for some IT support companies and departments but if embraced in the right way it can be a benefit for them as well.

HDS, sometimes referred to as cloud services or software as a service, is not really such a new idea. Before people started using PC’s as the mainstay device most computer systems had servers and intelligent workstations which we now call thin clients. Unix users will be very familiar with this concept.

Intelligent workstations like the thin clients of today had some memory and processor capacity but they mostly accessed software off of a server. Now that good broadband supplies are available the same type of system can be accessed over the internet. It has always been a good system!

In a nut shell a Hosted Desktop Service is “your PC” managed remotely and that can be accessed anytime, anywhere, from any device without all the headaches of maintaining it or the loss of performance that you often get with Windows based PC’s.

Here are 10 reasons why it’s a good idea for many businesses!

1 – A Uniform Experience Everywhere On Everything

Putting software on a central server means everyone can access the same software from anywhere. No more worries about which versions, which licenses, upgrading versions etc. Many HDS services will give access to software using apps that will work on nearly any device such as Citrix which works on Windows, Android, Apple OS, Linux, Unix, phones, tablets and other popular platforms that I may have missed out. It will work on different versions of different operating systems too!

2 – Backups & Security All Looked After For You

Backup and security are a necessary pain. It can be a worry when considering HDS; after all, how good is the supplier’s backup and security system? The answer is that it has to be good! Some companies will undoubtedly be storing sensitive and valuable data so HDS suppliers need to make sure everything is backed up in real time or close to it, often across different server locations in different countries.

Security has to be really good because if anyone hacked into the HDS systems it would be trouble for customer and supplier alike. That goes for up-time too which needs to be 99.99% of the time!

Because the software and data is stored on the HDS servers if a device is stolen or lost it’s no problem especially with HDS sessions timing out.

Similarly antivirus and anti-malware services are all taken care of.

Backup, security and availability will be better than that which most companies have on their own systems.

3 – Speed

If you have used Windows based machines you will be familiar with the way that they can slow down over time. Maybe because there is too much software on a PC, because of a virus, perhaps the hard disc has faults, not enough memory or maybe the computer is just generally underpowered. This is not a problem with HDS where the servers are high quality, fast and maintained for you. The servers are doing all the work for you, all your device has to do is run the software that allows you to access the servers which doesn’t tax a device or use much internet bandwidth.

It’s like having a new PC every day. People can work faster, be more productive and won’t have the frustration associated with slow computers.

Just as an example I tested loading up Microsoft Word and a few other Microsoft products and the load up times were between half a second and 2 seconds.

4 – Proactive Support

Another headache with maintaining software and hardware is keeping everything up to date, often across many devices. Most of that won’t apply with HDS as support staff are keeping everything up to date for their customers and monitoring systems for faults.

HDS users will still have queries and sometimes things may go wrong so it’s important that support is available during working hours and maybe even 24/7support. This is a level of support available with HDS as many companies are using it and some at all hours.

5 – Improved Cash Flow

HDS is a scalable subscription service where different people can use different software at different times. This gives flexibility that can be controlled. The cost can be fixed to be the same each month or it can be capped to how much a customer is willing to spend each month allowing flexibility without loss of control. There are few unexpected expenses to accommodate. HDS is an easy service to build into a company’s monthly and yearly budget.

6 – Mobility

Because it works anywhere in the world where there is an internet connection and on almost any device it can be used in London, Sydney, and Delhi or perhaps even in space (one day). No special connections are needed. If a company moves office it doesn’t matter, if someone has to work at home it doesn’t matter. Use a PC, tablet, laptop or even a phone!

People can use their own hardware or simple thin clients* with any suitable screen.

*A thin client is a small box used to connect everything together such as a screen, a keyboard and a mouse. It can be simply configured to access an HDS service. Thin clients often have a built in card reader, sockets for USB devices, headphones etc. They rarely have any discs in them and don’t need heavy duty processing power. Typically they are around 8 inches square and 2 inches deep. They use much less power than a PC too so cost less to run.

7 – Less Hardware And Software Worries

A company running its own system might have a list of IT concerns that go something like this:

• Hardware to maintain and replace
• Software to maintain, upgrade, fix, replace
• Provisioning of new hardware and software
• Security
• Backups
• Software version control
• Licensing
• Operating system support; possibly across different versions or even different OS types.
• System availability
• IT support, in house or contracted out
• And more…

At the time of writing Windows XP has recently been phased out of Microsoft’s support regime but lots of companies still have it and have the headache of what to do next as they can’t stay with XP forever. This is not an issue with hosted desktop services as it’s all kept up to date on an ongoing basis.

Most of the hardware and software that had to be looked after before is no longer a concern with HDS.

With HDS there is often a core set of software that everyone gets such as Microsoft office, Chrome, Adobe Reader etc. Other optional paid for or free standard software can be chosen from. Other off the shelf or bespoke software can be requested and put onto the system for selection or as part of a customer’s standard HDS setup.

The purchase and use of software by people or groups of people can be controlled by an approval system so that a company has control over what they are paying for.

The data for software used can be retained even if not used or paid for all of the time.

With HDS people can’t just download software as they like. Miscellaneous software can come with viruses or malware or compromise the working environment. This is another built in method of controlling the integrity of company IT systems.

8 – More Time For Your Business

Depending on how much IT infrastructure a company has and how it uses it, a significant amount of time might be spent planning and implementing IT strategies. In turn a company may have to spend time communicating with their IT support department or provider. Some of this time will be concerned with day to day IT matters such as security, backup, housekeeping etc. If much of this is offloaded onto HDS either the IT support function can be reduced or diverted to other important company IT projects.

9 – Integrate With Your Own Special Systems

A company might have some software and data that they want moved to the HDS servers and for most software this can be done. It’s sometimes referred to as on-boarding. There may be one-time costs for this but once it’s done that company won’t have to worry about looking after it again.

A company might have some systems that just aren’t suitable for HDS for example; a film company might have editing suites with specialized hardware and software that maybe 25% of the company use. Systems like these can be kept as they are and HDS still used in conjunction with those systems where required. Where needed data can be shared, synchronised and local data can be accessed directly from HDS!

10 – A Low Carbon Footprint

Last and not least you and your company will be doing your bit for the environment. The servers used with HDS are usually high quality enterprise servers that use less energy than others and a reduced carbon footprint all round.

If you and your company are using thin clients you will be using less energy at the office end which reduces your own carbon footprint.

Each user takes 100k to 200k of internet bandwidth per session which could be less than what is used normally. Less internet capacity may be needed and may be reduced or utilised elsewhere.