SIDEBAR
»
S
I
D
E
B
A
R
«
Hiring Small Business IT Support for Any Type of Industry
Nov 13th, 2015 by aperio

Almost all of the companies will have some type of computer system that they are using. It may be something that helps them to keep track of their orders or financial information or could be something that allows them to do business online. Whatever they are doing, they are going to need to hire small business IT support to help them keep everything operating smoothly.

There are many different types of computer software that will be used with each computer system. The number of computers and much more will be very important to consider when they are using these programs. Technology is going to be very useful for a lot of companies.

As a company grows, they may add new computers to their network. They may continually grow and add new products and services also. Their customer base is going to continue to grow also.

There are many different types of things that they will need to consider when hiring an IT support company though. They need to make sure that they are a trusted company. They also have to be available when they are needed.

This is something that is very important because if the computer system goes down, they are going to need someone who will be able to get it up and running very quickly. Not all problems like this are quick to come back up though. They have several different types of things that they will have to upload and check before putting everything back online.

Every company will handle these types of things differently. Whatever they need to consider, they want to make sure that they have someone who is available at all times if they do have a problem. Many companies are going to wait until there is less traffic to their website to work on their equipment as well.

This is something that is going to be beneficial when they have to take orders. Every IT professional is going to handle these things differently though. Sometimes, the proper fix can wait until their next upgrade. Other times, the fix has to be done immediately to get the system up and running.

Keeping computer systems running smoothly is going to be very important. This is why companies will hire an IT technician to be available at all times of the day or night. The company that they hire will have to be up-to-date on all of the systems and software that they are using though.

Everybody has a lot of options for everything that is relating to computers. They have to make sure that they have enough storage space as well. The Cloud software is something that allows them to remotely store their files so that they have a lot more free disk space.

Since technology is always changing, they have to make sure that their programming is going to be compatible with mobile devices and other types of devices that are used in the business world. This is something that is going to allow customers to access the online stores from many different types of devices.

The operating systems that are used need to be carefully considered also. Companies have many different options for every customer and employee. Sometimes, the employees have to be able to access the software in order to get their records as well.

There are many different things that a small business IT support staff is going to offer for their clients. Some of them are going to be available around the clock, while others are going to have set hours that they do this type of work. There are many factors that are going to play into whether or not they are available at certain times of the day.

Hosted Desktop Services are changing the way we conduct business
May 11th, 2015 by aperio

There’s quite a buzz about Hosted Desktop Services (HDS) these days and for many businesses it makes a lot of sense. Maybe it doesn’t initially look so great for some IT support companies and departments but if embraced in the right way it can be a benefit for them as well.

HDS, sometimes referred to as cloud services or software as a service, is not really such a new idea. Before people started using PC’s as the mainstay device most computer systems had servers and intelligent workstations which we now call thin clients. Unix users will be very familiar with this concept.

Intelligent workstations like the thin clients of today had some memory and processor capacity but they mostly accessed software off of a server. Now that good broadband supplies are available the same type of system can be accessed over the internet. It has always been a good system!

In a nut shell a Hosted Desktop Service is “your PC” managed remotely and that can be accessed anytime, anywhere, from any device without all the headaches of maintaining it or the loss of performance that you often get with Windows based PC’s.

Here are 10 reasons why it’s a good idea for many businesses!

1 – A Uniform Experience Everywhere On Everything

Putting software on a central server means everyone can access the same software from anywhere. No more worries about which versions, which licenses, upgrading versions etc. Many HDS services will give access to software using apps that will work on nearly any device such as Citrix which works on Windows, Android, Apple OS, Linux, Unix, phones, tablets and other popular platforms that I may have missed out. It will work on different versions of different operating systems too!

2 – Backups & Security All Looked After For You

Backup and security are a necessary pain. It can be a worry when considering HDS; after all, how good is the supplier’s backup and security system? The answer is that it has to be good! Some companies will undoubtedly be storing sensitive and valuable data so HDS suppliers need to make sure everything is backed up in real time or close to it, often across different server locations in different countries.

Security has to be really good because if anyone hacked into the HDS systems it would be trouble for customer and supplier alike. That goes for up-time too which needs to be 99.99% of the time!

Because the software and data is stored on the HDS servers if a device is stolen or lost it’s no problem especially with HDS sessions timing out.

Similarly antivirus and anti-malware services are all taken care of.

Backup, security and availability will be better than that which most companies have on their own systems.

3 – Speed

If you have used Windows based machines you will be familiar with the way that they can slow down over time. Maybe because there is too much software on a PC, because of a virus, perhaps the hard disc has faults, not enough memory or maybe the computer is just generally underpowered. This is not a problem with HDS where the servers are high quality, fast and maintained for you. The servers are doing all the work for you, all your device has to do is run the software that allows you to access the servers which doesn’t tax a device or use much internet bandwidth.

It’s like having a new PC every day. People can work faster, be more productive and won’t have the frustration associated with slow computers.

Just as an example I tested loading up Microsoft Word and a few other Microsoft products and the load up times were between half a second and 2 seconds.

4 – Proactive Support

Another headache with maintaining software and hardware is keeping everything up to date, often across many devices. Most of that won’t apply with HDS as support staff are keeping everything up to date for their customers and monitoring systems for faults.

HDS users will still have queries and sometimes things may go wrong so it’s important that support is available during working hours and maybe even 24/7support. This is a level of support available with HDS as many companies are using it and some at all hours.

5 – Improved Cash Flow

HDS is a scalable subscription service where different people can use different software at different times. This gives flexibility that can be controlled. The cost can be fixed to be the same each month or it can be capped to how much a customer is willing to spend each month allowing flexibility without loss of control. There are few unexpected expenses to accommodate. HDS is an easy service to build into a company’s monthly and yearly budget.

6 – Mobility

Because it works anywhere in the world where there is an internet connection and on almost any device it can be used in London, Sydney, and Delhi or perhaps even in space (one day). No special connections are needed. If a company moves office it doesn’t matter, if someone has to work at home it doesn’t matter. Use a PC, tablet, laptop or even a phone!

People can use their own hardware or simple thin clients* with any suitable screen.

*A thin client is a small box used to connect everything together such as a screen, a keyboard and a mouse. It can be simply configured to access an HDS service. Thin clients often have a built in card reader, sockets for USB devices, headphones etc. They rarely have any discs in them and don’t need heavy duty processing power. Typically they are around 8 inches square and 2 inches deep. They use much less power than a PC too so cost less to run.

7 – Less Hardware And Software Worries

A company running its own system might have a list of IT concerns that go something like this:

  • Hardware to maintain and replace
  • Software to maintain, upgrade, fix, replace
  • Provisioning of new hardware and software
  • Security
  • Backups
  • Software version control
  • Licensing
  • Operating system support; possibly across different versions or even different OS types.
  • System availability
  • IT support, in house or contracted out
  • And more…

At the time of writing Windows XP has recently been phased out of Microsoft’s support regime but lots of companies still have it and have the headache of what to do next as they can’t stay with XP forever. This is not an issue with hosted desktop services as it’s all kept up to date on an ongoing basis.

Most of the hardware and software that had to be looked after before is no longer a concern with HDS.

With HDS there is often a core set of software that everyone gets such as Microsoft office, Chrome, Adobe Reader etc. Other optional paid for or free standard software can be chosen from. Other off the shelf or bespoke software can be requested and put onto the system for selection or as part of a customer’s standard HDS setup.

The purchase and use of software by people or groups of people can be controlled by an approval system so that a company has control over what they are paying for.

The data for software used can be retained even if not used or paid for all of the time.

With HDS people can’t just download software as they like. Miscellaneous software can come with viruses or malware or compromise the working environment. This is another built in method of controlling the integrity of company IT systems.

8 – More Time For Your Business

Depending on how much IT infrastructure a company has and how it uses it, a significant amount of time might be spent planning and implementing IT strategies. In turn a company may have to spend time communicating with their IT support department or provider. Some of this time will be concerned with day to day IT matters such as security, backup, housekeeping etc. If much of this is offloaded onto HDS either the IT support function can be reduced or diverted to other important company IT projects.

9 – Integrate With Your Own Special Systems

A company might have some software and data that they want moved to the HDS servers and for most software this can be done. It’s sometimes referred to as on-boarding. There may be one-time costs for this but once it’s done that company won’t have to worry about looking after it again.

A company might have some systems that just aren’t suitable for HDS for example; a film company might have editing suites with specialized hardware and software that maybe 25% of the company use. Systems like these can be kept as they are and HDS still used in conjunction with those systems where required. Where needed data can be shared, synchronised and local data can be accessed directly from HDS!

10 – A Low Carbon Footprint

Last and not least you and your company will be doing your bit for the environment. The servers used with HDS are usually high quality enterprise servers that use less energy than others and a reduced carbon footprint all round.

If you and your company are using thin clients you will be using less energy at the office end which reduces your own carbon footprint.

Each user takes 100k to 200k of internet bandwidth per session which could be less than what is used normally. Less internet capacity may be needed and may be reduced or utilised elsewhere.

Article Source: http://EzineArticles.com/9023374
SIDEBAR
»
S
I
D
E
B
A
R
«
»  Substance:WordPress   »  Style:Ahren Ahimsa