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How to identify the best secure data recovery services

Data security is probably one of the largest challenges facing modern businesses, especially SMBs. It’s often discussed in the context of keeping sensitive data protected from cyberattacks. While this is, of course, hugely important, it’s also worth remembering that, ultimately, all data is stored on physical media. This means that damage to the media can result in damage to the data.

The good news is that the data is often recoverable, if you take the right approach, or, more accurately, if you send the media to someone who does. With that in mind, here is a guide as to how to identify the best secure data recovery services.

Be clear on what you mean by secure data recovery services

Basically there are two forms of secure data recovery services. One relates to services which store data securely so that it can be recovered at a later date if the company needs it. The other relates to the ability to recover data from damaged storage media. The good news is that many companies will offer both services, but you obviously still want to check.

Go local

Not to put too fine a point on the matter, the less distance your data has to travel, the less at risk it is (both in terms of further damage and in terms of vulnerability to theft) and the easier it will be for you to enforce legal obligations on the secure data recovery service, if the need arises.

Secure Data Recovery Services

When looking for local companies, make sure that they actually do the work locally rather than just collecting the storage media locally and sending them elsewhere for repair. Be very suspicious of any company which claims to have multiple outlets throughout the country or even throughout the state. The fact is that it is very expensive to run data recovery labs (at least if you do it properly), which means that even the biggest companies are likely only to have a very small number of proper, working labs (as opposed to drop off locations).

Check the details of the facilities

Picking up from the previous point, you’ll need to confirm that the facilities meet the necessary standards. To begin with, they should be ISO 5 Cleanroom certified. The premises need to be secure (as does the company’s network) and safe from environmental hazards.

Check the company’s background

Usually the safest option by far is to go with a company which has been in business for a while. This may sound harsh but the fact of the matter is that companies tend to stay in business by knowing how to keep customers happy, which means knowing what they’re doing. This is particularly relevant for secure data recovery because is generally a one-shot deal and it is generally a very detail-orientated activity.

For example, not only does the secure data recovery service have to work out what the problem is, they also have to work out how to treat it for your specific hard drive. This is actually a very significant point as hard drives from different manufacturers can have technical differences which means that secure data recovery service need to take very different approaches to recovering the data.

Putting all this together means that your best chance of success usually lies with a long-established company for which secure data recovery service are a core part of its business. This not only means that you can expect them to have invested in both technology and training and you can also expect that their staff will have plenty of real-world experience.

Check the process and pricing structure

Ideally, you want to be able to send in your storage media and get a free diagnosis and quote. For the sake of completeness, you should expect to pay for post and packing (in both directions) and you should expect the quote to indicate what the company thinks is wrong with your storage media and what (if anything) it thinks it can do to fix it.

The quote should, ideally, either be a fixed-price offer or have a cap on how much you will be charged and the bill should only be payable if the company manages to retrieve the data (or at least as much of it as it indicates it can retrieve). There should also be a clear expectation of timescale (which may vary depending on the price you are able and willing to pay).

Last but by no means least, confirm the method by which the data will be returned to you. For example will it be on an alternative storage medium (and if so are you expected to supply it) or electronically?

If you’d like to speak to one of the best secure data recovery services in California, please click here now to contact Aperio.IT.

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