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What you need to know about IT services in Woodland

Even if you’re on the smaller end of the SMB scale and working entirely in the public cloud, you could still benefit from IT services in Woodland. If you’re running your own infrastructure (or would like to), then IT services in Woodland could be just what you need to make it happen. Here’s a quick guide to what you need to know.

If you’re working in the public cloud

Public clouds have gained massive popularity over recent years and it’s easy to see why. Their “resources on-demand” offering is great news for SMBs as it means that they can buy exactly what they need, exactly when they need it and if they understand the principles of cost optimization, they can do so in a very cost-effective manner. There are, however, a couple of major issues with public clouds that IT services can help to address.

The first issue is that anyone who uses a public cloud is heavily dependent on their cloud platform provider to put effective security controls in place. They do not, however, can usually oversee their cloud platform provider to ensure that this is happening. This is, obviously, a concern, especially given the fact that public clouds, literally by definition, are open to anyone who can pay for them (in fact many cloud providers offer some level of free access so you don’t have to pay).

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The second issue is that in the public cloud, security is a shared responsibility. In other words, the cloud platform provider secures their platform, but it is down to each individual customer to secure their own use of it, for example by enforcing robust access controls.

Out of these two issues, the second is usually more of a concern. If you use a reputable cloud provider then you will probably find that they implement a far higher level of security than the average SMB could manage by themselves. This, however, leaves the second point, which, by any definition, rests firmly with the customer. In practical terms, SMBs have two options. One is to recruit and retain in-house staff to ensure that the company uses the public cloud securely and the other is to hire an IT services vendor to do it for them.

The latter is generally preferable for several reasons, many of which revolve around the fact that it provides SMBs with a guaranteed level of service by knowledgeable staff, for a fixed fee.

If you’re working in the private cloud (and/or running data centers)

If you’re working in the private cloud (and/or running data centers), then everything is on you. The advantage of this is that it gives you total control, including control over your security, and the ability to customize everything just how you want it. The disadvantage is that running a private cloud (or data centers) can be an onerous burden for many SMBs, which is where IT services providers can help.

Managed hosting services allow you to lease the infrastructure you need and have someone else take care of basic management functions for you. This will typically include everything up to and including the operating system on the servers, so all you have to do is manage your own apps and data.

You can enlist the help of an IT support provider in Woodland to guide you through the initial migration and any future projects you may need to organize (for example upgrades) as well as to help with any break/fix work which crops up. Managed IT services can take care of regular care-and-maintenance tasks, again, giving you guaranteed service for a fixed fee and without any staffing hassles.

For the sake of completeness, if you are planning on working without an in-house IT team (or keeping them purely for tasks such as development), then you’re almost certainly going to need both managed IT services in Woodland and IT support in Woodland as they take care of different aspects of your IT infrastructure. In short, managed IT service providers only deal with predictable work such as regular maintenance. Anything else is referred to the client. This includes any break/fix issues identified as a result of their work.

Keeping users happy

Although a lot of IT work revolves around maintaining infrastructure effectively and securely, at the end of the day, the whole reason the infrastructure is in place is so that employees can do their work to keep customers happy. For all the emphasis on preventative maintenance, sharing knowledge and empowering end-users to do as much troubleshooting as they can on their own, you do still need a way for them to communicate any issues they need to be resolved and an IT helpdesk provider can make that happen in a very cost-effective manner.

If you’d like to speak to a reputable and experienced IT services provider in Woodland, please click here now to contact Aperio.IT.

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