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What you need to know about IT services in Lodi
Most SMBs need to make extensive use of technology. Few SMBs, however, actually want to manage it. Even if they did, they would face significant challenges, particularly the fact that there is a global shortage of skilled IT staff and many of these staff prefer to work for IT services companies as that is where they can get the most support and development. The good news is that there is a wide variety of IT services available in Lodi. Here is what you need to know.
Even if you’re only using the public cloud, you might need some help with security
Public clouds are essentially shared, on-demand, computing platforms and their shared nature raises some interesting security conundrums. Essentially, it means that clients (or tenants) are entirely dependent on their public cloud provider not only to secure the cloud platform against external threats (from natural disasters to cyberattacks) but also to ensure that there is no leakage of data between one user and another.
It has to be said that a reputable, mainstream, cloud provider is quite probably going to do a better job of managing the security of their platform than the average SMB could manage by themselves. This means that, for the most part, the main issue with public-cloud security is not the security of the platform itself, but how the client uses it.
Clients (or tenants) are responsible for protecting their own apps and data from threats that are internal to their organization (and from external threats enabled through poor security on their side). As a minimum, they must implement effective access controls and ideally they should use any and all tools available to them (including third-party ones if necessary) to monitor the way their staff members are using the public cloud platform and to ensure that it is safe.
In principle, SMBs can employ an in-house team to do this, but in practice this brings them right back up against the challenges of recruiting and retaining (and managing) skilled IT staff. For most SMBs, therefore, it is both easier and more cost-effective, just to use an external managed IT security provider with expertise in managing the secure use of public cloud platforms such as Office 365.
For private clouds (and data centers) you can look at colocation and managed hosting
Colocation is when you rent a space in which to house your own IT infrastructure. The colocation vendor simply provides electricity, internet and physical security. The client takes care of everything else from buying and installing the infrastructure, to maintaining and managing it, to upgrading it at the end of its useful life (and ensuring any data transfer is managed securely and any old hard drives completely wiped of any sensitive data).
Managed hosting is a subniche of the managed IT services industry. Managed hosting providers lease serviced infrastructure. Typically, the managed hosting provider takes care of everything right up to (and generally including) the operating system on the servers. This means that all the client has to do is manage their applications and data.
Managed hosting does not offer quite the same degree of flexibility as the public cloud, but it is massively more flexible than colocation, plus clients get everything, including access to the hardware, for a regular monthly fee rather than having to buy the necessary infrastructure as an upfront purchase.
Both colocation and managed hosting services can be used as the basis for a private cloud or to run old-school data centers. In fact, in some cases they are actually used for both as companies maintain their legacy infrastructure while they migrate fully to the cloud.
IT services can take care of all your staffing needs
Setting up infrastructure is only a first step in running IT effectively. In fact, these days, you could argue that it’s often the easiest step, largely thanks to the public cloud and managed hosting services. You do, however, still need to ensure that your infrastructure is properly maintained, that projects (such as upgrades) are implemented effectively, that break/fix work is dealt with promptly and that users are effectively supported.
That’s a lot to ask and providing that level of support internally is likely to be way beyond the resources of the average SMB. This is exactly why managed IT services, IT support and managed IT helpdesk services have all become so popular. For clarity, managed IT services providers take care of your day-to-day, care-and-maintenance tasks, while IT support providers offer short-term support for specific needs such as projects and break/fix work.
Using these three services in combination allows SMBs to ensure that their IT needs (and wants) are all fulfilled simply and cost-effectively.
If you’d like to speak to a reputable and experienced IT services provider in Lodi, please click here now to contact Aperio.IT.
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