IT Helpdesk System Open Source: Open Up to Possibilities

>> IT Helpdesk System Open Source

Call it an open source ticket system or open source support desk. However they are labeled, these software surely make customer service a lot easier. It also helps to differentiate between open source and closed source software. While acquiring an online support desk brings advantages, choosing open over closed source will boost your productivity. Learn more and see what an open source support desk can do for you:

IT Helpdesk System Open Source: Opt for Open Sourced

            Code and programming of closed source software are restricted to its authors. This means you get the software as is, which a few updates now and then. An open source software, like an open source ticket system, gives you flexibility, personalization, and, cost-efficiency.

IT Helpdesk System Open Source

            IT Helpdesk System Open Source: Adaptability

An open source support desk can be modified to accommodate company changes. For example, a company may come up with further ways to reach their clientele for concerns. A closed source helpdesk has set limitations and may not allow additional means for customer feedback. An open source ticket system can supply this need. Its open-for-the-public coding gives it flexibility to be modified as needed. Instead of changing softwares midway in the process, an open source support desk’s code can simply be adjusted.  

            IT Helpdesk System Open Source: Personalization

A closed source software comes to you as is upon purchase. You can explore all its features, but what you buy is what you get. An open source ticket system can be personalized to how the company need it. While a closed source software needs permission from its authors for modifications, an open source ticket system can be developed by anyone according to their preference. Since different companies have varied customer service needs, some personalization options are helpful.

            IT Helpdesk System Open Source: Cost

An open source ticket system is free of charge, with possible costs in the form of app assistance or added features. Closed source software are for commercial use, and requires payments. These payments are due to ownership and possible copyrights. If you are only after basic functions of an IT helpdesk, an open source support desk should do.

IT Helpdesk System Open Source: Opt for a Helpdesk System

            An open source support desk eliminates in-between steps in handling consumer concerns. Its many functions and possibilities pushes your company to more modern means to help your customers. Introducing an open source ticket system boosts processes and satisfaction in and out of your organization.

            IT Helpdesk System Open Source: Automation

An open source support desk allows customers to look for answers on their own. An open source ticket system may introduce an FAQ section wherein customers can look at common service complaints. The open source support desk may also use a Q&A system that allows users to look at their concern step by step to arrive at a readily available solution.

            IT Helpdesk System Open Source: Quick Responses

If the FAQ and Q&A did not work, customers may leave questions instead. The open source ticket system identifies keywords that will decide the specific department that can handle the inquiry. This way, customers’ questions are directly entertained. Key company personnel may answer the concern right away once sent by the open source support desk. Even if it is a unique concern, the open source ticket system can still find ways to answer it instantly.

            IT Helpdesk System Open Source: Response Tracking

Customers and the company are given prompts, through emails or app alerts, of the progress of the concern. The open source support desk will send instant messages of who are currently working on the concern, so that everyone is kept informed. This way, the company practices transparency to the customer, and the customer knows that their concerns are being attended to. An open source support desk is a win for both parties.

            IT Helpdesk System Open Source: 24/7 Access

A customer service rep will wait for calls only during office hours. An open source support desk will stay online for a very long time. Customers can log anytime into the company website or app and use prompts introduced by the open source support desk. They may also send in feedback through other means, like email or automated Facebook chatbots. Messages received here will be managed by the open source ticket system and put on the company’s queue.

            IT Helpdesk System Open Source: Cost-Efficient

An open source support desk may replace expenditures related to manpower, such as compensation and training. No need to hire personnel to keep track of customer concerns, or an on-site IT team. Service providers of any open source ticket system will be the ones to maintain the helpdesk as needed.

            IT Helpdesk System Open Source: Professional Edge

An open source ticket system brings your organization into modern times, with an outlook of technology-savviness. Instead of concerns not answered on time, customer service is delivered right away. An open source support desk’s efficiency gives your company a more professional image. This image will reflect on consumer reviews and how your company stacks up in the competition.

            We at Aperio-IT would like you to further explore what an open source ticket system can do for you and your company. Talk to us at 916-568-6830 or info@aperio-it.com so that we can tell you more about what an open source support system has to offer.

IT help desk open system