At some point every organization, big or small, will need the assistance of an IT help desk.


Whenever your organizations end-users encounter IT problems, the IT help desk needs to be a resource they can count on. Fortunately for your users, there are companies like Aperio IT that can help manage your IT challenges.

Generally speaking, help desks attempt to employ troubleshooting tactics and tools to solve IT problems quickly and efficiently with the least impact on an organization’s daily business functions or employees. So what does Aperio ITs help desk do?

We render an immediate response to your end-user IT problems. We are responsible for getting your organization to run smoothly again by troubleshooting problems on printers, operating systems, network connectivity, and software applications. We utilize certified and experienced IT professionals who will facilitate your
organization’s IT solution while keeping a friendly and confident disposition to instill trust and satisfaction in the problem resolution.

Aperio IT’s help desk uses the tactics defined by ITIL (Information Technology Infrastructure Library) to manage incidents, problems, and change orders.

  1. The first goal of the incident management process is to restore a normal service operation as quickly as possible and to minimize the impact on business operations.
    This ensures that the best possible levels of service quality and availability are maintained.
  2. Change Management ensures standardized methods, processes and procedures which are used for all changes, facilitates efficient and prompt handling of all changes, and maintains the proper balance between the need for change and the potential detrimental impact of changes.

Aperio IT’s help desk is flexible and willing to work with several tools to come up with the most efficient solutions to your end-user troubles. Our help desk IT Professionals utilize tools that allow them to see potential problems and institute a fix before your organizations end-users even know that there may be a problem.
These tools also give Aperio ITs help desk professionals the power to log on to your end-users devices and see what your end-user is seeing. This way, our help desk IT professionals can better render a solution to the problem. These tools also give our help desk IT professionals a window into your organization’s life-cycle and the functional capacity of all of your end-user devices, network devices, and servers to ensure timely replacement or upgrade of any pieces of hardware that are near the end of their lives or are under performing. Our help desk IT professionals are also able to inventory any of your organizations software running on your end-users
devices or your servers and determine what software versions will need to be updated on a timely basis.

Aperio ITs help desk services make it possible for small and midsized organizations to receive the expert help desk and IT professional services normally found in large organizations. Our outsourced help desk services are available for live help during extended business hours for your convenience. When your organization
outsources help desk support from our IT professionals, our live help desk staff is available by phone. We can also use remote access services to access any user’s workstation and see exactly what the end-user is seeing in order to quickly and efficiently resolve problems.

Our IT company is located in Sacramento and we offer a variety of IT managed services to businesses throughout Northern California. We are a complete source for all of our clients computer and networking needs. Advantages of working with Aperio IT to outsource help desk services include the ability to:

Receive Live and Local Support: Because we are local to Northern California, when you outsource help desk services to Aperio IT, your organization will deal with a staff of local IT professionals. Our local help desk services can give your organization the personalized and professional service you desire.

Reduce or Eliminate Need for In-House IT Professionals: By outsourcing help desk services to an IT company, your organization can reduce or eliminate the need to hire IT professionals. This is great for small businesses working with tight budgets. Midsized companies can outsource help desk services in order to allow their IT departments or IT person to focus on more important issues and larger projects.

Benefit from Skilled Professionals and Complete Knowledge: Our help desk allows you direct access to highly trained and skilled IT professionals. Our knowledgeable help desk staff can quickly and efficiently resolve problems and issues. In fact, we find that most problems can be resolved over the phone or with instant messaging.

Utilize Remote Access to Resolve Issues: When issues cannot be resolved by simple, over-the-phone instructions, our help desk staff can use remote access to a user’s
workstation in order to resolve issues. When your organization outsources help desk services to our staff, your organization will find that most desktop PC problems and network issues can be resolved as easily as if our consultants were standing right beside you.

IT Professionals Also Available for Onsite Services: If there is an issue that cannot be resolved either by over the phone or remote access, we have highly trained IT
Professionals who can come to your site and resolve the issue. They are also highly trained in business processes and can visit your organization to help solve some of your business problems with technology.

Employing an external company like Aperio ITs help desk to perform help desk services is one of the most often used sorts of outsourcing. Even so, every organization looking for help desk outsourcing of services must understand the help desk service outsourcing advantages and also set goals for help desk service outsourcing.

Even though outsourcing is typically discussed in financial terms, the impact of help desk service outsourcing is much broader than that. When internal help desk service is outsourced, it may have an influence on productivity on not only the IT management but also IT staff. An outsourced help desk can be a key driver for end-user satisfaction. In short, the potential impact of helpdesk outsourcing is so broad that careful goal-setting and selection can be vital to an organization’s

The following are some advantages with Aperio IT help desk service outsourcing:

Focus on core competencies: Outsourcing to Aperio IT’s help desk services frees up internal IT management and staff to spend time on areas where the company is best positioned to add value.

Flexible capacity: Help desk call volume can vary greatly throughout the year depending on the season and for other reasons. Outsourcing to Aperio IT’s help desk services creates flexible capacity for handling these changes in volume.

Focus on projects: Enterprise organizations who outsource to Aperio IT’s help desk services allow their IT departments to focus on more pertinent issues that directly affect your business. This allows them to dedicate more time to larger projects.

Continually updated training: Firms that specialize in help desk services are better positioned to keep training current and IT knowledge fresh.

Seamless Escalation: Our help desk IT professionals can escalate IT related issues to your organizations internal staff.

Tools: Our help desk support tools become available to your organizations internal IT staff so our two organizations can be contiguous on incident and problem tracking. These tools also give the internal IT management more business intelligence on the end-user and equipment.

Financial leverage: Outsourcing to Aperio IT’s help desk services reduces your fixed costs and thus can boost return-on-investment