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Get a Free IT Help Desk Software Now, Here’s Why

A free IT helpdesk software will definitely put any business at an advantage when it comes to customer service. Compared to traditional means, a free IT helpdesk software allows you to look at all reported issues at a glance, and systematically answer them, with the use of features like an effective issue tracking system or a widely-accessible support ticket system. There are a number of free IT helpdesk software choices out there, and exploring their advantages through our help at Aperio-IT would mean bringing your business into the forefront of technology, convenience, and efficiency.

Here are six reasons why a free IT helpdesk software is something you should avail of for your business right now:

A Free IT Help desk Software Improves Communication Lines

Instead of customers waiting on unanswered phone lines or email inquiries, they are given alternatives to submit their inquiries through various means thanks to an efficient support ticket system. A free IT helpdesk software allows customers to log in their concerns online, which will enter an issue tracking system, and be presented with possible solutions right then and there. The helpdesk software may act as a database for common issues customers may search and have instant answers to. The software’s issue tracking system also allows users to log in their concern through tickets, which will be put on queue. A free IT helpdesk software is a clear departure from the days of irate customers adding another complaint of inefficient customer service on their list, thanks to effective features like the issue tracking system.

Free IT Help Desk Software

A Free IT Help desk Software Uses Manpower Efficiently

The issue tracking system allows specific concerns to be handled by specific people right away, in the soonest time possible. Companies using a free IT helpdesk software gather all concerns through a support ticket system, groups then assigns them through the issue tracking system, to be forwarded to departments or individuals according to expertise. Gone are the days of a customer service representative apologizing to a caller because of not being in the liberty to answer a certain complaint. Free IT helpdesk software can assign who can answer which concern, and at the soonest, through an efficient issue tracking system and support ticket system.

A Free IT Help desk Software Allows 24-Hour Customer Support

The issue tracking system and support ticket system function actively as long as the company wishes, while a phone or online support team can only be around for eight hours of office time. With the use of a free IT helpdesk software, customers may leave their concerns to be answered at the soonest time. The support ticket system utilized by the IT helpdesk software will store these tickets, while the issue tracking system will alert the company right away, then notify the customer when the complaint is answered. While traditional manpower needs time off, the online helpdesk keeps on going, with an issue tracking system and support ticket system working round the clock.

A Free IT Help desk Software Allows Better Management of Information 

Customer concerns are not the only information that can be used well by the helpdesk software. Similar or repetitive issues may be identified through the  support ticket system as trends and in turn be included in the company’s frequently asked questions (FAQs), which will save future customers of having to go through the process. As a knowledge base managed by an effective issue tracking system, the free IT helpdesk software may also suggest other resources such as articles and websites that users may look at to solve their concerns independently. Tracking of concerns is also possible for the customer, as each ticket is assigned a number that can be used to look after a certain concern if it has been resolved or not. This means the issue tracking system is not only convenient for the company, but the customers as well.

A Free IT Help desk Software Gives the Company an “IT-Savvy” Image

A free IT helpdesk software boosts a company’s customer service capabilities, appropriately in this era of technology-savviness. Through an effective support ticket system, customers may send their inquiries in their most convenient means. Email support, text messaging, even through posts or replies on social media, are just a few of ways that the helpdesk’s support ticket system can gather customer comments for the company to hear right away. And in a time of “instant information”, the free IT helpdesk software provides speedy means for the company to reply to concerns gathered by the support ticket system. As quick as anyone can post on Facebook or Twitter, the company can answer back in the same speed. The internet’s convenience is well-utilized by the support ticket system, accompanied by an issue tracking system that can be used to assign tickets as efficiently as possible,

A Free IT Help desk Software is Part of Developing Technology

As the free IT helpdesk software is a clear departure from traditional customer service methods, it hasn’t stopped yet from developing its issue tracking system and support ticket system. Utilizing key words may soon automate and expedite the support ticket system is assigning inquiries to specific individuals or departments. Free IT helpdesk software may also include other tools like online apps that offer solutions customers can figure out by themselves, instead of waiting for a ticket to be answered. Software updating is always an ongoing endeavor, to further empower the issue tracking system in providing more efficient and cost-reducing means. In other words, there could be more to the free IT helpdesk software that there is right now, and using the software will only bode well for use of better versions in the future.

Companies shouldn’t be saying no to opportunities that will only spell out advantages both for internal processes and the satisfaction of their customers. A free IT helpdesk software, which comes with an extensive support ticket system and an organized issue tracking system, is a step forward in saving money, time, and effort, for everyone in the company and their patrons. Aperio-IT can assist you in exploring further the benefits of a free IT helpdesk software, and your best bet right now is to contact Aperio-IT for immediate assistance. We can be reached through 916-568-6830 and info@aperio-it.com. Take this opportunity as a cost-free investment. Aperio-IT is your first step.