The location of the data recovery lab is what really matters
You need to be a bit cautious about taking internet search results at face value. It is now fairly common for companies to optimize their websites so that they appear in local results for areas they serve, even if they don’t actually have a meaningful physical presence there. In the context of data recovery “meaningful physical presence” means an actual data recovery lab, i.e. the place where the work will be done, not just a customer service point.
As a rule of thumb, the more locations a data recovery service lists on its website, the more likely it is that some (probably most) of them will be customer service points, rather than proper data recovery labs. In other words, they may do some initial triage and possibly undertake software-based repairs but it is in the highest degree unlikely that they will have the capability to open up hard drives and undertake physical repairs.
There are two main reasons for this, first of all, undertaking physical repairs to hard drives is a massively skilled job and even with the internet, data recovery services tend to prefer to centralize their data recovery technicians so they can support each other and pool their expertise.
The second is that data recovery labs must be run to extremely hygienic conditions. The tiniest speck of dust or dirt can ruin a hard drive (and its data) beyond all hope of repair if it gets into the insides. Many data recovery services have data recovery labs certified to ISO 5 Cleanroom. Some even certify to ISO 4 Cleanroom.
In short, if a data recovery service advertises itself as being in Sacramento CA, make sure that they actually have a proper data recovery lab in the city. Ideally, they should also be incorporated in California to make completely sure that you are 100% on the same legal footing. If they are not incorporated in California, then check which law will apply to the service contract and hence which courts will have jurisdiction over any disputes.
A data recovery service needs to be able to look after your data as well as you do
The fact that you are prepared to pay for data to be recovered means that it has a value to you, which means that it also has a value to malicious actors. As such it needs to be protected and the basis of data security, in fact, security in general, is essentially making attacks (cyber or otherwise) more hassle than they’re worth.
This goes at least double if you’re dealing with customer data, even if you’re not, technically, in a regulated industry. The fact is that any data-security breach has the potential to turn into a lawsuit (even if it ultimately fails) and it certainly has the potential to turn into a lot of bad publicity, which can have very expensive repercussions. As a result, you need to be able to have confidence that a data recovery service has the capability and the expertise to look after your data at least as well as you do.
Any reputable data recovery service will work on a no-fix-no-fee basis
Any reputable data recovery service will provide you with a free diagnosis and quote. The diagnosis should tell you what, exactly, they think is wrong with your hard drive, how much of your data they think they can recover and how much it will cost. It’s very common for there to be a sliding scale of fees depending on how quickly you need (or want) your data, but if they are unable to recover your data (or you choose not to use their service), then the most you should ever have to pay is the cost of post and packing.
Speaking of post and packing, the less damage your hard drive sustains on the way to the data recovery lab, the more likely it is that the data recovery process will succeed. This is another argument in favor of using local services. It’s also an argument in favor of taking packaging very seriously.
If you’d like to speak to one of the best data recovery services in Sacramento CA, please click here now to contact Aperio.IT.
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