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3 Benefits of a Managed Network for SMB Cybersecurity
Mar 10th, 2020 by Admin


Businesses in practically all industries have become reliant upon dependable, secure, high-speed wireless networks to conduct daily operations. There are, however, inherent risks and complexities that come along with this type of dependency. Without a qualified team of IT personnel, small and mid-sized businesses (SMBs) often struggle to ensure network security and keep their systems operating properly. These problems and other related issues have a cost-effective solution in managed network services. Managed service providers (MSPs) are remotely operated enterprises that businesses outsource managed network services to, including network security services. MSPs provide three clear benefits, as follows.



End-User Protection


The use of mobile devices for work is a complication organizations face, but it is also a benefit. The value of productivity cannot be overstated, and employees are significantly more productive when they can use their tablets, smartphones, smartwatches, and laptops to conduct business. The threat of being hacked and the IT network being compromised is greatly increased, however. Continuous visibility into the status of network security is essential, and a managed network can do that more affordably than the money it would cost to hire sufficient IT personnel for the job.



Reliable Wi-Fi


The many industries that are technology-driven must have Wi-Fi that is fast, secure, and reliable. Downtime is harmful and sometimes the harm is irreparable. The technology behind this demand for dependable Wi-Fi is complex, and it makes more sense for SMBs to rely on a managed network. Due to proactive services provided by MSPs, businesses immediately begin experiencing minimized or even eliminated downtime during crucial hours.

Just as technology industries need reliable Wi-Fi to improve efficiency, online casinos and players benefit from fast and secure connections to improve gameplay. Moreover, a reliable and fast network is important to ensure uninterrupted access to online games and participation in various games such as poker, roulette, blackjack and slot games.

Similar to technology companies that use managed networks for maximum efficiency, online casino players can enjoy various mobile casino bonus codes and promotions that enhance their gaming expertise and provide additional gaming opportunities.



Ever-Changing Demands for Network Security


A reality about conducting online business is that there is an ongoing threat of cybercrime. Hackers are relentless and new methods for infiltrating IT networks are constantly popping up. Managed network services include a range of personnel, including network security specialists who work tirelessly to stay on top of needed adjustments in cybersecurity.



Contact Aperio IT to learn more about the benefits of Managed Network services for your business.

How does a 24/7 Help Desk Boost Company Productivity?
Feb 26th, 2020 by Admin


When employees have a sluggish computer, an unruly printer, or an iffy Internet connection, productivity slows down. If in-staff IT personnel are needed to address such common day-to-day problems, a great deal of time is wasted. Small and mid-sized businesses (SMBs) rarely have an IT staff that’s large enough to constantly put out fires plus focus on ever-important cybersecurity. Managed service providers (MSPs) offer the perfect solution for boosting productivity by providing 24/7 help desk services.


How does a 24/7 Help Desk Service Work?


Most people have taken advantage of a help desk for things such as cable company problems or difficulty with an online order. A 24/7 help desk service from an MSP is similar except that it provides immediate assistance for a range of IT problems. The main purpose of a 24/7 help desk is to provide support for incidents that have occurred and find ways to prevent major issues that had been looming. Employees are helped quickly because knowledgeable experts at a remote location are available to respond to the call. 


MSPs use software that tracks issues, assigns prioritization to requests, and either provides a quick solution or establishes a precise path to get there.


A Few Help Desk Benefits

  • Identifies and then resolves the root causes of incidents that recur frequently.
  • Reduces downtime.
  • Rather than getting a recorded message, employees get an immediate live response from someone who can help or at least provide answers.
  • A range of simple and complex IT issues are resolved.
  • The availability of a 24/7 help desk is round-the-clock, as implied.

Contact Aperio IT to learn more about 24/7 IT Help Desk for your business.

Does HIPAA Compliance Apply to Your Business?
Feb 11th, 2020 by Admin


It is vital that health care providers and professionals in healthcare IT understand HIPAA compliance, which ensures the security and privacy of protected health information (PHI). Other industries may also need to be HIPAA compliant, according to the judgment of Retail Insights, LLC. Actionable consumer insights are available through Retail Insights, which extracts a massive amount of data analytics from Point of Sale (POS) machines used by the company’s subscribers.


What Does HIPAA Compliance Involve?


HIPAA compliance is a defined set of industry standards that must be implemented by health care professionals and their vendors. For example, the two most critical of the HIPAA Rules are the HIPAA Security Rule and the HIPAA Privacy Rule. An effective compliance program must be established according to precise guidelines involving steps to create, deploy, and test HIPAA compliance.


Three components that healthcare providers and their vendors are required to address are administrative, technical, and physical, as follows:


  • Administrative safeguards are related to creating and maintaining policies, documentation, procedures, and training of the staff. 
  • Technical safeguards lay out the procedure for implementing the infrastructure of the network. This involves data encryption, data back-up, firewalls, and protection against malware.
  • Physical safeguards include alarm systems and locks as well as access involving card-keys or, for larger companies, role-based access.

Compliance and Security are Required


HIPAA compliance means the integrity, confidentiality, and availability of a patient’s PHI are protected by following mandated guidelines for security. HIPAA compliance and security are inextricably linked.


Contact Aperio IT to learn more about HIPAA compliance for your business.

IT Help Desk Services
Feb 6th, 2020 by Admin


Why does the help desk vs. service desk debate keep resurfacing?


Before we jump right to the differences between the two, let us understand the argument about the help desk vs. service desk. One primary reason is the diverse nature of organizations. The processes and terminology ITIL (IT Infrastructure Library) have been widely used and adopted by many since it has been around for a while. Back to the present, end-users’ expectations are continually changing and higher today which was witnessed, especially since the rise of mobile devices and social webs. The distinction between help desk and service desk today is interchangeable. Often, based on how organizations interpret these terms. There are no specific rules, only what works best for the organization. So, it is all about the size and level of IT complexity. The bottom line is it’s meeting the customer and business needs that matters.


Help Desk Vs. Service Desk


The IT Help Desk is more tactical with the aim to resolve IT users’ technical issues and incidents. The IT Help Desk can function as separate or part of a more extensive Service Desk operation to increase the overall organization’s Customer Services. The primary goal of the Help Desk is to resolve IT user issues as efficiently and quickly as possible.

IT Help Desk Services

Benefits of Help Desk are:


  • Functions as a single point of contact for IT Support
  • Tracks records of all incoming incidents
  • Automates routing of email notifications and tracking tickets
  • Performs Incident Management and Problem Management
  • Supports limited integrations with other IT Service Management Processes
  • Specialty groups may back a few areas of applications outside of the help desk
  • Provides level one and two support
  • Offers incident ownership if escalation is needed
  • Follows a problem resolution and escalation procedures to support the smooth process
  • Adheres to Service Level Agreements (SLAs)

Service Desk


The IT Service Desk is a broader term which is more strategic and cross-organizational. The approach is to fulfill the business needs rather than focusing on resolving the in-house needs. According to ITIL, the Service Desk is the single point of contact between the service provider and the users.


A Service Desk is aimed at managing incidents and service requests and handles communication with the users. The Service Desk packs the help desk component and always strives to improve IT and business processes across the company.


Benefits of Service Desk are:


  • Complete integration with other IT Service Management processes
  • SPOC – Single Point of Contact for all IT areas/applications/business processes
  • Adheres to Service Level Management agreements
  • Self-Service/Service Catalog
  • Easy to integrate with Asset Discovery, Asset Management, and CMDB


If you are planning to outsource your IT Help Desk, visit our official page to know more about the services we offer and how we can help you take your IT Help Desk to the next level.

MSP (managed Service Provider)
Feb 5th, 2020 by Admin


Today, MSPs lack the focus to market their business creatively. Having said that, the aim is to motivate the ones who need inspiration to rise despite the struggle. With marketing constantly evolving fast, sticking to old-school marketing styles will leave your business behind.


Individuals and entrepreneurs want to outsource to the right MSP with adequate knowledge. They want a third-party vendor to monitor, maintain, and troubleshoot their IT systems. On the other hand, with all the integrations, analytic insights, and B2B data sources at fingertips, it allows busy MSPs to work smarter, but not harder.


Therefore, creating basic automation workflows integrated with the tools that MSPs already use is a great idea to accomplish growth without consuming valuable resources.


Automating Referrals

MSP

Many MSPs earn new clients through referrals. Even though the cost per customer acquisition is excellent and the sales process runs smoothly, still persistence seems to be a significant issue. It is not a good idea to depend on referrals in building a business because they are inconsistent and unreliable.


The best approach to accomplish this goal is through marketing automation. Managed Service Providers need to design campaigns requesting customers for referrals. They can offer incentives for every successful referral. Send out emails regularly without looking desperate. Waiting for customers to refer clients voluntarily is like waiting for an apple to land in the basket. Marketing automation is better.


Make use of a CRM to track the deals; it provides insights as to which customers are most likely to refer the service. It’ll also help you create a target list of new customers in the industry.


Data-driven lead generation


By making use of highly targeted B2B data, deploying cross-platform ads and sponsored posts, MSPs can expect excellent results at a low cost. Building “matched audiences” with data and showing these ads on various networks such as Facebook, Instagram, Twitter, LinkedIn, and Google can reach the required number of brand awareness as this sets the best platform for promoting your brand.


With your ads reaching the right audiences, they would be more familiar with your company, products, and services you offer. Usually, the effectiveness of your strategy is measured by the number of customer engagements, which should match the ad expense.


Streamlining sales processes


Here are some of the other benefits of adopting the marketing automation strategy. Through an automated appointment setting campaign integrated with your CRM and PSA, the organization can integrate its sales and service departments, eventually reducing miscommunication and scheduling issues.


In order to grow your IT services business through integration and analytics, visit our official page to get in touch with us!

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