How to Know if You Would Benefit from Managed IT Support Services

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Every company has to take its decisions on the basis of its own particular situation and its own needs, wants and budget. At the same time, however, there are often situations which come up time and time again and where many companies apply the same, or at least similar, solutions. If any of the points below apply to you, then you can take it as a sign that you would probably benefit from managed IT support services.

You need to get to grips on your IT spending

You may not be spending too much on IT overall, but you may be in a situation where you’re vulnerable to extraordinary capital expenditure and the worry that you might need to find the money at the worst possible time (not that there’s ever a good time). Even if you set aside funds to pay for this, that’s money which probably isn’t earning much of a return (since it will presumably be kept as a cash deposit) and which can’t be used for anything else since it needs to be held for an event which may never happen (or at least not for a long time).

You have concerns about cybersecurity

By this point in time, just about every company there is should have grasped the fact that cybersecurity is really important for all kinds of reasons, often starting with regulators and other legal authorities. In the real world, however, companies, especially SMBs, often lack the skills, resources and budget to implement effective cybersecurity by themselves. Given that anyone who knows their way around business knows that “hoping for the best” is not a strategy, it’s hardly a surprise that many SMBs have major concerns about their level of cybersecurity, but don’t necessarily see a clear way out of their difficulty.

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Recruiting and/or retaining skilled IT staff is a major pain point

It’s probably little comfort to know that recruiting and retaining skilled IT staff is a challenge for just about every organization, as they are in extremely short supply. It is, however, generally less of a challenge for larger and/or specialist companies. The reason for this is often less to do with salaries and benefits and more to do with opportunities for training and professional development. In short, IT is one of the world’s fastest-moving professions and IT staff just cannot risk letting their skills go stale.

You struggle with vendor management

Having one number to call is always easier than having a whole list of possible contacts, especially in IT when you may not know exactly where the problem lies and may struggle to communicate effectively with a vendor so that they can work it out.

One of the many challenges of IT is that the same symptom can have different causes (rather like in medicine) and some causes may be the responsibility of one vendor while other causes may be the responsibility of another vendor (software issues versus hardware issues for example). You need to figure this out before ordering a repair so that you avoid delays (and charges) caused by asking the wrong vendor to deal with the matter.

You find yourself spending more time on firefighting than on strategy

This issue can be a really vicious circle. You have fires you need to fight in one area, so you take time out from working on your main business, so you come back to more issues there, leaving IT to take care of itself, but by the time you’ve dealt with the issues in your main business, there’s more IT fires for you to fight – lather, rinse, repeat.

You’d prefer to be offered solutions proactively

Putting an end to the vicious circle of firefighting can be a major win in itself, but what can be even better is having a knowledgeable partner on board who understands your business and can guide you to solutions which will work for you in your own, unique situation.

Once you have formed a real, working partnership with the right managed IT support services provider they will literally make it their business to understand your business and to present you with solutions to problems you might have been trying to fix for years as well as for ideas to help you use technology to help you grow your business into the future.

In short

If any of these issues sound like they reflect a part of your working life, then it’s probably a sign that you’d benefit from the cost-effectiveness, security and convenience of using managed IT support services.

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